Privacy Policy

1. Introduction

theqoob AI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, name, profile details)
• Communications with us (support requests, feedback)
• Newsletter subscription information (name, email, company, job title, country, interests)
• Content you submit to our AI services (queries, conversations)

2.2 Information We Automatically Collect

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent)
• Technical data (IP address, log files, cookies)
• Performance and error data for service improvement

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our AI services
• Personalizing your experience and improving our platform
• Communicating with you about updates, newsletters, and support
• Analyzing usage patterns and performance
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: When you subscribe to newsletters or provide optional information
• Contractual necessity: To provide our AI services to you
• Legitimate interests: For service improvement, security, and business operations
• Legal compliance: When required by applicable laws

5. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third-party vendors who assist in providing our services
• AI providers: OpenAI, Anthropic, Google (for AI processing) under strict data processing agreements
• Analytics services: Sentry for error tracking
• Legal requirements: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restrict processing: Request limitation of how we process your data
• Data portability: Request transfer of your data to another service
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for processing at any time

To exercise these rights, please contact us at privacy@theqoob.com

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account data: Until account deletion or 3 years of inactivity
• Conversation data: 30 days unless explicitly saved by user
• Newsletter subscriptions: Until unsubscribed
• Error logs: 90 days for debugging and improvement

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings or our cookie consent banner.

10. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions where applicable.

11. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that we have collected information from a child under 13, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or requests, please contact us: